Managed IT Services for a property developer

Client:

A leading property developer in the region

Problem statement:

The client wanted to focus on managing their core business and wanted a professional firm to manage their IT function. They didnt want be bothered about the specifics of managing their IT as long as services were provided at optimum service levels. Through the services of a professional services firm, they hoped that processes would be put in place and IT would turn into a true enabler of business.

Application / Solution:

Elite Technologies was hired to manage IT services in the client organization. A combination of onsite and offsite resources were deployed and best practices adopted to ensure services were provided as per SLAs. A single point of contact was identified to ensure streamlining of the help desk. Processes were documented and maintained.  

Benefits:

• 24/7 support.
• SLAs met on time with desired levels.
• Operational expenditure reduced.
• Issues out of the scope of work were also addressed and counter measures effectively implemented.
• Strong technical expertise available 24 * 7.
• Client didnt have to worry about attrition.