Elite Technologies Middle –East, through its SLA based Managed IT Services, manages the infrastructure of several organizations in the middle east. We provide on call support services, annual maintenance contracts, and SLA based service management. Our Managed Services proposition involves:

• We provide necessary skill sets and expertise to ensure service SLAs are met.
• We provide value added services like architecture review and recommendations, technical expertise outside the scope of work etc to ensure availability of services as per requirements.
• We program manages our resources and reviews the effectiveness of our services on a regular basis.
• We provide services like IT policy formulation, user awareness training etc as part of our managed services scope of work.
• Our customer focused approach ensures client requirements are addressed as soon as possible without consideration for holidays and non working hours. We behave like your IT team and not a vendor.
• Elite Support Center is an easy to use online tool which manages our services to our clients. Support tickets can be opened by visiting the support center online or by sending an email to the support center. Clients will be updated on every status change and can obtain ticket status online as well.