SLA based Managed Services

Elite Technologies Middle –East, through its SLA based Managed IT Services, manages the infrastructure of several organizations in the Middle East. We provide break fix support services and fixed fee annual contracts as per defined service levels. Elite’s Support Center is an easy to use online tool which manages our services to our clients. Support tickets can be opened by visiting the support center online or by sending an email to the support center. Clients will be updated on every status change and can obtain ticket status online as well.
Elite has flexible models to suit different kinds of customers. If you have an onsite IT team already we double up as your team of high end technology experts. If you don’t have a team, we can not only support your IT but also provide you strategic inputs to use technology to support your business. Whether an emerging business or a large enterprise, Elite can work with you to meet your technology requirements.
Fixed Fee Basic Model: Remote helpdesk and remote support provided by Elite to the client during business hours. Unlimited number of calls will be supported remotely. This contract includes two onsite visits per year and any further visits required will be charged per hour.
Break Fix Model: Elite provides services to the customer when issues are raised to Elite via the authorized communication channel (Email/Telephone). If the issue cannot be resolved remotely, then a qualified engineer will visit onsite. Model is priced per call or per hour.
Premium Model: Elite provides remote and onsite support to the client when issues are raised. Scheduled performance and security health checks will be performed. Technology consulting sessions will be regularly scheduled with senior management.